Brandon Hall Excellence Award Contributor

Architecting AI-driven learning ecosystems where Learning Science leads.

Darwin Cruz

Lead Specialist in Learning Innovation & Technology

BS IT | DOST Scholar at CIT-U
linkedin.com/in/cruzde/
Bringing Humanity to Business

Leading Learning Innovation

Lead Specialist at Teletech Inc., merging DOST scholarship background in IT with a strategic mindset to pilot agentic AI systems. Driven by the mission of bringing human insight to automated business solutions.

$35K+

Annual ROI from Pilot

600%

Growth in Bot Production

Case Studies

Ecosystem Infrastructure Transition

Led strategic scoping and technical governance for a global platform migration. Defined role-based access and ensured 100% security compliance.

#Strategy #Governance
Platform Migration

Sample Projects

Automation API Suite

Engineered 3-step API integrations eliminating 90% of manual entry errors and increasing coaching frequency by 111%.

GenAI Simulation Hub

Architected scalable AI-driven simulation bots focused on skills evaluation and mastery-aligned feedback.

Future Project Hub

Area of Expertise

AI Strategy

  • GenAI Bot Development
  • Conversation Design
  • Prompt Engineering
  • AI Tutor R&D

Technical Strategy

  • API Workflow Design
  • System Automation
  • Platform Governance
  • ROI Modeling

Learning Science

  • Instructional Design
  • Skill Simulations
  • LXP Governance
  • Evidence-based Models

Project Leadership

  • Lean Business Cases
  • Agile R&D
  • Vendor Management
  • Security Compliance

Work With Me.

Available for strategic consulting, AI architecture for L&D, and digital transformation initiatives.